Shipping Methods:FedEx, USPS, TNT, CNE, DHL.We will choose the appropriate way to express according to your region and order amount.
All orders will enjoy free standard shipping service.
Expedited shipping time from China: 3-7 days (different time in different countries); If the order over $79, you will enjoy free expedited shipping(*Except for remote areas).
Ordinary shipping time from China: 7-20 days (different time in different countries)
We will ship your order without charging extra shipping fee. To process your order quickly and correctly, please provide us your specific right delivery address including post code/zip code, county/province name, your physical address not your Po box address. Please also remember to leave your phone number and email address.
The above time is the usual time, but international transportation is not we can control. If you encounter special circumstances, the time may be delayed. Hope you can kindly understand it.
Delivery is not possible on Saturday, Sunday or Holiday. All prices include package and postage charges.
If you don't receive the goods after the logistics shows that it has been delivered properly, please contact us within 7 days. Otherwise, we will not be able to retrieve your lost package and the loss will be borne by yourself. Thank you for your understanding.
If you need to receive the package before a special date, please leave us a message or email us, we will try our best to send it to you as soon as possible.
What if you want to cancel your order?
You have 24 hours to cancel your order after placing it, otherwise the order will be considered as confirmed, all cancellation rights expire.
It is not possible to cancel the order that has already been sent out.
Before placing your order make sure you have chosen the right colour(s) on our website. If you choose to send a picture to us to match, we will match it as closely as possible.
Our detailed free online colour matching service can also help you choose. Just send us a clear picture of your hair taken in natural daylight.
Please order carefully and double-check your order before submitting it. We can be contacted at anytime before you submit your order to help you make an informed decision on your purchase.
Once you have received your hair extensions, we advise that you do not colour, tone or wet them for at least 1 week, this will ensure that the newly made bonds stay firm before and after your fitting.
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