What to do when payment fails with credit card ?
If you are not able to place or pay an order with your credit card on our website, please try the following steps:
1.Make sure to remove all special characters (such as / ( & € * # ) from the contact form. Make sure you have filled in all the mandatory fields in the checkout page as well.
2.It could be that some items in your cart are sold out while you're placing an order. Please refresh your browser. If a message pops up stating that your item(s) are not in stock, please check and remove sold out items by clicking the small X next to the item.
3.You can also try to use another credit card.
4.If it still doen't work. Have a another Try following this at your checkout page:
5.Payment attempts could potentially be denied by your bank. Please get in touch with your bank to find out if this is the case. They will also be able to help you and assist with unlocking your card to allow you to re-try.
Thanks so much for your patience. Please feel free to contact us if you have any problems.
we would be happy to help you!