Customer Services
DELIVERY
All prices on the website include FREE standard shipping*. Your hair extensions are shipped from our warehouses located in China.
Usually It will take 1-2 business days to process your order, regardless of the shipping option selected at checkout. We ship Monday through Saturday, excluding Chinese holidays. Please allow up to 3 business days for orders to process (for example, if you order on Monday, we may ship your order out on Tuesday or Wednesday). Some new products and popular products will need 5-10 business days to be produced. The hair topper may need 20-25 days to prepare it.
WRONG ADDRESS DISCLAIMER
Please write your correct email address and preferably your contact number so that we could contact you. Please don't provide us a P.O.box address. (Orders returned to our warehouse due to incorrect address you will be responsible for additional shipping charges. NO REFUNDS WILL BE ISSUED FOR REFUSED OR ABANDONED SHIPMENTS.)
Custom Duties Disclaimer
The item is sent from China or America. We are not responsible for any charges/duties/taxes( customs fee vary from country to country. It is the customer's responsibility to pay any additional taxes, fees or duties.)
Shipping & Billing Information
It is highly recommended that your shipping address should be the same as your billing address. Your order will be subjected to a fraud risk assessment and the order could be withheld or delivered to your billing address if the risk of fraud is anticipated as high.
PRIVACY POLICY
We collect information from you when you register on our site, place an order, subscribe to our newsletter or fill out a form.
When ordering or registering on our site, as appropriate, you may be asked to enter your name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways: to personalize your experience (your information helps us to better respond to your individual needs); to improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you); to improve customer service (your information helps us to more effectively respond to your customer service requests and support needs); to process transactions.
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
The email address you provide for order processing will be used to send you information and updates pertaining to your order. We may send emails from time to time with promotional discounts. You will have the option to opt out of any email by unsubscribing from any future emails. You also are invited to email us at service@easyouth.com or easyouthads@163.com to request to be removed from any future emails from us.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. After a transaction, your private information (credit cards numbers) will not be stored on our servers.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Changes to our Privacy Policy
If we decide to change our privacy policy, we will post those changes on this page.
Contact Us
Phone Number : +8617615902181
Email Address : service@easyouth.com
Intellectual Property Rights
In the event of any concerns or complaints about possible violation of intellectual property rights, please send us an email at Legal@whosebilling.com , identifying with specificity the rights alleged to be violated and the accused product(s).
(This email address is just for intellectual property rights and legal issues. Other requests may not get respondence.)